So I've had a Zune 4gb for about a month now, and a few days ago after charging it i was Text messaging friends and what not, and in the midst of doing such, my Zune managed to slip and fall on to the floor (from about mid-thigh height). It didnt break and still worked fine except my screen went dim, didnt know why, so i gently tapped the bottom of it by the earphone jack and corrected. The next i was at work (Jamming out

) and i noticed my screen went dim again, and when i tapped it, it shut off; and when i turned it on, instead of going straight to the menu it showed some bar loading up (mind you my screen was dim of course) so i tapped it once more and it turned off and wouldnt turn on again after that.
So this past weekend i took it to Best Buy where i bought it from, along with a 2 YEAR GARUNTEE (which i was explained to, by them if ever stops working, or breaks for any reason bring it in and they would replace it for free) So I took it in, and this punk kid ends up telling me that because i dropped it they cant replace it, and gives me some bull about how its not applicable to the garuntee since i dropped it.
What kind of bullshit is that!? Im out $200
(MODs feel free to move didnt know where to post this)