Quote:
Originally Posted by AKsnowbrder
Negative. Sorry to hear that you were misinformed.
Our replacement plans do NOT cover accidental damage, as much as I'd like them to. That's down to the employee who sold it to you, he told you the wrong thing. We are told not to tell customers that our plans cover everything and anything that may happen- this is why.
It's quite easy to understand from a business standpoint, however unfortunate it may be.
|
Yeah, you're also told to sell these things at all cost, because its almost pure profit for Best Buy. You ought to take back and replace even the most abused pieces of equipment because of the shady practices that spiff wanting 'sales reps' will use to meet their quota.