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Oh, service plans are tracked HEAVILY by management. The problem is that we DO receive quotas for this kind of thing. Best Buy as a whole really isn't bad. It's when you get a store with bad management that pushes these things way too hard so they can get themselves noticed by their GM's and DM's.
Then they act like they've forgotten all about Customer Service and all that matters to them is numbers. They start to push these numbers on their employees like it's the only thing that matters- the sad thing is, most of the employees listen and will misinform their customers in order to sell that service plan. I don't get paid enough for that. Pay me commision, and then I will start pushing it on my customers. I tell my customers, 99% of them, "hey, I don't make commision. It really does not bother me at all if you buy this. I'd rather have you be happy with whatever you do decide to buy."
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