Best Buy+Zune 2yr. Garuntee=BULLSHIT

02GTjoker · 08/04/2008, 10:16 PM

So I've had a Zune 4gb for about a month now, and a few days ago after charging it i was Text messaging friends and what not, and in the midst of doing such, my Zune managed to slip and fall on to the floor (from about mid-thigh height). It didnt break and still worked fine except my screen went dim, didnt know why, so i gently tapped the bottom of it by the earphone jack and corrected. The next i was at work (Jamming out

) and i noticed my screen went dim again, and when i tapped it, it shut off; and when i turned it on, instead of going straight to the menu it showed some bar loading up (mind you my screen was dim of course) so i tapped it once more and it turned off and wouldnt turn on again after that.

So this past weekend i took it to Best Buy where i bought it from, along with a 2 YEAR GARUNTEE (which i was explained to, by them if ever stops working, or breaks for any reason bring it in and they would replace it for free) So I took it in, and this punk kid ends up telling me that because i dropped it they cant replace it, and gives me some bull about how its not applicable to the garuntee since i dropped it.

What kind of bullshit is that!? Im out $200

(MODs feel free to move didnt know where to post this)

Surf · 08/04/2008, 10:26 PM

Why not try a different bestbuy... just tell them it stopped working. Or send it in to Microsoft and tell them it stopped working.

02GTjoker · 08/04/2008, 10:44 PM

Yea i plan on taking it to the same one and just talking to someone else and tell them that it just randomly and suddenly stopped working. lol

p.s. The guy suggested i ask Zune.com or whatever to fix (not likely)

steadly2004 · 08/04/2008, 11:08 PM

Quote:

Originally Posted by 02GTjoker

Yea i plan on taking it to the same one and just talking to someone else and tell them that it just randomly and suddenly stopped working. lol

p.s. The guy suggested i ask Zune.com or whatever to fix (not likely)

good plan

morbidjester · 08/05/2008, 05:54 AM

Their warranties usually cover accidental dropping.

AKsnowbrder · 08/05/2008, 09:46 AM

Negative. Sorry to hear that you were misinformed.

Our replacement plans do NOT cover accidental damage, as much as I'd like them to. That's down to the employee who sold it to you, he told you the wrong thing. We are told not to tell customers that our plans cover everything and anything that may happen- this is why.

It's quite easy to understand from a business standpoint, however unfortunate it may be.

Damian · 08/05/2008, 10:33 AM

Quote:

Originally Posted by AKsnowbrder

Negative. Sorry to hear that you were misinformed.

Our replacement plans do NOT cover accidental damage, as much as I'd like them to. That's down to the employee who sold it to you, he told you the wrong thing. We are told not to tell customers that our plans cover everything and anything that may happen- this is why.

It's quite easy to understand from a business standpoint, however unfortunate it may be.

Yeah, you're also told to sell these things at all cost, because its almost pure profit for Best Buy. You ought to take back and replace even the most abused pieces of equipment because of the shady practices that spiff wanting 'sales reps' will use to meet their quota.

LogicGate · 08/05/2008, 05:35 PM

Just take it back to a different Best Buy and go to the Geek Squad and tell them it stopped working properly. No more no less. Let them do the check and transfer it to Costumer Service to get processed and get you a new unit.

midget · 08/05/2008, 06:45 PM

Quote:

Originally Posted by Damian

Yeah, you're also told to sell these things at all cost, because its almost pure profit for Best Buy. You ought to take back and replace even the most abused pieces of equipment because of the shady practices that spiff wanting 'sales reps' will use to meet their quota.

You are actually wrong. The mp3 players are generally sold 2-6% above cost. They make their money in the accessories and warranties. Also, speaking from my experience from working there, there is no sales quota. They have sales goals, but they do not force you to hit them as there is no direct incentive (no commission).

02GTjoker · 08/05/2008, 07:13 PM

Dont know about no sales quotas or goals and what not's, all i want is my Zune replaced,I plan on doing such Saturday. I'll let u guys know how it goes.

fasteclipse00 · 08/05/2008, 07:33 PM

Quote:

Originally Posted by AKsnowbrder

Negative. Sorry to hear that you were misinformed.

Our replacement plans do NOT cover accidental damage, as much as I'd like them to. That's down to the employee who sold it to you, he told you the wrong thing. We are told not to tell customers that our plans cover everything and anything that may happen- this is why.

It's quite easy to understand from a business standpoint, however unfortunate it may be.

Bait and switch.

fliegendaffe · 08/05/2008, 07:59 PM

if best buy doesn't have a accidental coverage plan for mp3 players, then i will always tell people never to buy them from there. i know circuit city has accidental coverage on theirs available.

Jabber · 08/05/2008, 08:22 PM

I once had a BB employee tell me after bringing a CHEAP pair of computer speakers ($24.99) up to the counter that an extended warranty was available for $9.99. He said that even if I threw them in a full sink, BB would replace them at now charge. Obviously, I didn't buy the warranty simply because of the price, but A LOT of BB employees are mistaken when talking about warranties.

fliegendaffe · 08/05/2008, 08:26 PM

Quote:

Originally Posted by Jabber

I once had a BB employee tell me after bringing a CHEAP pair of computer speakers ($24.99) up to the counter that an extended warranty was available for $9.99. He said that even if I threw them in a full sink, BB would replace them at now charge. Obviously, I didn't buy the warranty simply because of the price, but A LOT of BB employees are mistaken when talking about warranties.

another reason why i never step foot into best buy

rms6799 · 08/05/2008, 08:47 PM

Quote:

Originally Posted by fasteclipse00

Bait and switch.

That's not bait and switch, or not the technical definition of it.

Glenn · 08/05/2008, 08:59 PM

Moe: "That's not quite dumb enough..."
Homer: "Extended warranty? How can I lose?"
Moe: "There. Perfect."

Damian · 08/06/2008, 11:19 AM

Quote:

Originally Posted by midget

You are actually wrong. The mp3 players are generally sold 2-6% above cost. They make their money in the accessories and warranties. Also, speaking from my experience from working there, there is no sales quota. They have sales goals, but they do not force you to hit them as there is no direct incentive (no commission).

I didn't say they sell mp3 players at cost - I said they are pushed to sell the extended warranties 'at ALL costs'. The salespeople may no longer get spiffs for selling the contracts, but I'd be really surprised if they aren't tracked by management.

AKsnowbrder · 08/06/2008, 11:37 AM

Oh, service plans are tracked HEAVILY by management. The problem is that we DO receive quotas for this kind of thing. Best Buy as a whole really isn't bad. It's when you get a store with bad management that pushes these things way too hard so they can get themselves noticed by their GM's and DM's.

Then they act like they've forgotten all about Customer Service and all that matters to them is numbers. They start to push these numbers on their employees like it's the only thing that matters- the sad thing is, most of the employees listen and will misinform their customers in order to sell that service plan. I don't get paid enough for that. Pay me commision, and then I will start pushing it on my customers. I tell my customers, 99% of them, "hey, I don't make commision. It really does not bother me at all if you buy this. I'd rather have you be happy with whatever you do decide to buy."

wiseoracle · 08/06/2008, 11:43 AM

NEVER admit you did anything, if you want anything replaced by a protection plan.

If you said you dropped it, he can deny it saying it was intentional damage.

When I worked at Staples, the plans we sold only extended the warranty. The accidental plan was the only one that covered negligence.

So did you get the extended or accidental is the question? Did you read the fine print. They generally sell these to people who probably will forget they have coverage to pocket the money.

Some cases they work very well.

fasteclipse00 · 08/06/2008, 05:44 PM

Quote:

08/04/2008, 10:16 PM	#1 (permalink)
02GTjoker Psychosocial Join Date: Jul 2008 Location: Texas Vehicle: 02 GT Posts: 312	Best Buy+Zune 2yr. Garuntee=BULLSHIT So I've had a Zune 4gb for about a month now, and a few days ago after charging it i was Text messaging friends and what not, and in the midst of doing such, my Zune managed to slip and fall on to the floor (from about mid-thigh height). It didnt break and still worked fine except my screen went dim, didnt know why, so i gently tapped the bottom of it by the earphone jack and corrected. The next i was at work (Jamming out ) and i noticed my screen went dim again, and when i tapped it, it shut off; and when i turned it on, instead of going straight to the menu it showed some bar loading up (mind you my screen was dim of course) so i tapped it once more and it turned off and wouldnt turn on again after that. So this past weekend i took it to Best Buy where i bought it from, along with a 2 YEAR GARUNTEE (which i was explained to, by them if ever stops working, or breaks for any reason bring it in and they would replace it for free) So I took it in, and this punk kid ends up telling me that because i dropped it they cant replace it, and gives me some bull about how its not applicable to the garuntee since i dropped it. What kind of bullshit is that!? Im out $200 (MODs feel free to move didnt know where to post this)

08/04/2008, 10:26 PM	#2 (permalink)
Surf is on a fitness kick Join Date: Aug 2002 Location: SC Vehicle: 02' Land Rover Disco II Posts: 11,335	Why not try a different bestbuy... just tell them it stopped working. Or send it in to Microsoft and tell them it stopped working. __________________ qig: I was worried she'd crack it if it didn't come out on the first try http://www.missouri.edu/~mslgx6/imag...sh_sticker.jpg

08/05/2008, 05:54 AM	#5 (permalink)
morbidjester Anti-Zerk '08 Join Date: Sep 2007 Location: Camp Lejeune, NC Posts: 1,450	Their warranties usually cover accidental dropping. __________________ Ts'i mahnu uterna ot twan ot geifur hingts uto. "The Marines I have seen around the world have the cleanest bodies, the filthiest minds, the highest morale, and the lowest morals of any group of animals I have ever seen. Thank God for the United States Marine Corps!" Eleanor Roosevelt

08/05/2008, 07:59 PM	#12 (permalink)
fliegendaffe Car Audio Installer Join Date: Jan 2008 Location: Bloomington-Normal, Illinois Vehicle: 1999 Galant ES V6 Posts: 741	if best buy doesn't have a accidental coverage plan for mp3 players, then i will always tell people never to buy them from there. i know circuit city has accidental coverage on theirs available. __________________

08/04/2008, 10:44 PM	#3 (permalink)
02GTjoker Psychosocial Join Date: Jul 2008 Location: Texas Vehicle: 02 GT Posts: 312	Yea i plan on taking it to the same one and just talking to someone else and tell them that it just randomly and suddenly stopped working. lol p.s. The guy suggested i ask Zune.com or whatever to fix (not likely)

08/05/2008, 09:46 AM	#6 (permalink)
AKsnowbrder Senior Member Join Date: Jul 2008 Posts: 122	Negative. Sorry to hear that you were misinformed. Our replacement plans do NOT cover accidental damage, as much as I'd like them to. That's down to the employee who sold it to you, he told you the wrong thing. We are told not to tell customers that our plans cover everything and anything that may happen- this is why. It's quite easy to understand from a business standpoint, however unfortunate it may be.

08/05/2008, 05:35 PM	#8 (permalink)
LogicGate Senior Member Join Date: Jan 2006 Location: Orlando, FL Vehicle: 2001 Eclipse GT Spyder Posts: 1,595	Just take it back to a different Best Buy and go to the Geek Squad and tell them it stopped working properly. No more no less. Let them do the check and transfer it to Costumer Service to get processed and get you a new unit.

08/05/2008, 07:13 PM	#10 (permalink)
02GTjoker Psychosocial Join Date: Jul 2008 Location: Texas Vehicle: 02 GT Posts: 312	Dont know about no sales quotas or goals and what not's, all i want is my Zune replaced,I plan on doing such Saturday. I'll let u guys know how it goes.

08/05/2008, 08:22 PM	#13 (permalink)
Jabber insert funny title Sky Wire Champion! Join Date: Feb 2005 Location: Chicago Vehicle: 2003 Audi A6 2.7t quattro Posts: 4,504	I once had a BB employee tell me after bringing a CHEAP pair of computer speakers ($24.99) up to the counter that an extended warranty was available for $9.99. He said that even if I threw them in a full sink, BB would replace them at now charge. Obviously, I didn't buy the warranty simply because of the price, but A LOT of BB employees are mistaken when talking about warranties.

08/05/2008, 08:59 PM	#16 (permalink)
Glenn Do It for the Kids Join Date: Jan 2001 Location: Costa Mesa, CA Vehicle: 2000 Eclipse GT Posts: 23,048	Moe: "That's not quite dumb enough..." Homer: "Extended warranty? How can I lose?" Moe: "There. Perfect."

08/06/2008, 11:37 AM	#18 (permalink)
AKsnowbrder Senior Member Join Date: Jul 2008 Posts: 122	Oh, service plans are tracked HEAVILY by management. The problem is that we DO receive quotas for this kind of thing. Best Buy as a whole really isn't bad. It's when you get a store with bad management that pushes these things way too hard so they can get themselves noticed by their GM's and DM's. Then they act like they've forgotten all about Customer Service and all that matters to them is numbers. They start to push these numbers on their employees like it's the only thing that matters- the sad thing is, most of the employees listen and will misinform their customers in order to sell that service plan. I don't get paid enough for that. Pay me commision, and then I will start pushing it on my customers. I tell my customers, 99% of them, "hey, I don't make commision. It really does not bother me at all if you buy this. I'd rather have you be happy with whatever you do decide to buy."

08/06/2008, 11:43 AM	#19 (permalink)
wiseoracle Super Asian Invasion Join Date: Mar 2005 Location: Manhattan, KS Vehicle: Dodge Stratus R/T Posts: 518	NEVER admit you did anything, if you want anything replaced by a protection plan. If you said you dropped it, he can deny it saying it was intentional damage. When I worked at Staples, the plans we sold only extended the warranty. The accidental plan was the only one that covered negligence. So did you get the extended or accidental is the question? Did you read the fine print. They generally sell these to people who probably will forget they have coverage to pocket the money. Some cases they work very well.

08/06/2008, 05:44 PM	#20 (permalink)
fasteclipse00 Still slow Join Date: Jan 2002 Location: Illinois Vehicle: 2000 Northstar White GT Posts: 2,930	Quote: